Return, Refund & Cancellation Policy

Welcome to our e-commerce platform! We value you as our customer and are committed to providing a hassle-free shopping experience. Below is our policy outlining the steps and guidelines for returns, refunds, and cancellations. We hope this helps you feel confident and secure when shopping with us.

1. Return Policy

If you're not completely satisfied with your purchase, we’re here to help! You may return eligible items within 14 days from the date of delivery.

• Eligibility: Items must be unused, in their original condition, and have all original tags and packaging intact. Please note that certain products (such as perishable goods or personalized items) may not be eligible for return. Returns not meeting these conditions may be declined.
• How to Return:
  1. Log in to your account and go to the "My Orders" section.
  2. Select the item you wish to return and click “Request Return.”
  3. Upload clear photos of the item and provide the reason for return.
  Our team will review your request and respond within 3–5 business days with a return authorization if the request is approved.
• Packing Instructions: Please ensure the item is securely packed to prevent damage during transit.
• Return Shipping: You are responsible for the return shipping costs unless the return is due to an error on our part or a defective product.

2. Refund Policy

After we receive and inspect your returned item, we'll promptly inform you of the status of your refund request.

• Refund Process: If your return is approved, the refund will be processed to your original payment method within 7 working days.
• Partial Refunds: In certain cases, only a partial refund may be issued if the product is not in its original condition, has been damaged, or is missing parts not due to our error.
• Non-Refundable Items: Certain items, such as digital products, gift cards, or final sale items, are not eligible for a refund.

3. Cancellation Policy

We understand that plans can change. If you need to cancel your order, please do so as soon as possible.

• Cancellation Window: Orders can be cancelled within 2 hours of placing them. After this period, the order may already be in processing or shipping.
• How to Cancel: To cancel an order, please log in to your account, navigate to the "My Orders" section, and select the order you wish to cancel. You can also contact us at
• mail@sportsal.com
if you require any help.
• Refunds on Cancellation: If your order is successfully cancelled before it is processed for shipping, a full refund will be issued to your original payment method within 7 working days.

4. Additional Information

We continually strive to improve your experience with us. Please note that this policy is subject to updates and changes. We encourage you to review this page periodically for any updates.

If you have any questions, concerns, or need further clarification, our friendly support team is always ready to help! Reach out to us at

mail@sportsal.com

and we’ll gladly assist you.

Thank you for choosing our platform, and happy shopping!